{"id":58,"date":"2019-02-12T16:53:13","date_gmt":"2019-02-12T16:53:13","guid":{"rendered":"https:\/\/proservice-l.com\/?page_id=58"},"modified":"2019-02-18T14:17:54","modified_gmt":"2019-02-18T14:17:54","slug":"training","status":"publish","type":"page","link":"https:\/\/proservice-l.com\/en\/training\/","title":{"rendered":"Training"},"content":{"rendered":"\t\t
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BUSINESS LEADERSHIP AND MANAGEMENT SKILLS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDesigned to develop essential skills to lead, organize and motivate the staff, the course is targeted towards supervisors and managers, including those in HR and non-HR functions who are looking to ensure maximum effort, commitment and motivation to achieve outstanding performance and results. The course will cover the following areas:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Employee Recruitment and Selection<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Effective Team Management<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Staff's Learning, Training and Development<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Motivation and Workforce Organization<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Performance Evaluation<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Decision-Making<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Personnel Management<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Communication and Interpersonal Skills<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Business Ethics<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Conflict Solving and Negotiation Skills<\/a><\/h4> <\/div>\n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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CUSTOMER SERVICE TRAINING\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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ProService-L offers special Customer Service courses for the staff of hotels, travel agencies, cafes and restaurants, shops, stores, supermarkets and any service-providing organizations.<\/p>

There are courses designed specifically for managers and those for front-line customer service staff.<\/p>

For the managerial staff we offer customer service seminars covering the following themes:<\/p>

  • Who are your customers? Internal and External Customers<\/li>
  • Communication models and strategies. Main problems<\/li>
  • Barriers to good customer care<\/li>
  • Handling conflict situations<\/li>
  • Customers\u2019 chain<\/li>
  • Dealing with difficult customers and complaints<\/li>
  • Design and implementation of customer relations management strategy<\/li>
  • Motivating staff to care for customers<\/li><\/ul>

    Customer Service for Front-Line Staff<\/strong><\/p>

    For Front-Line Customer Service staff we offer a special course aimed at developing and practicing essential skills to improve rapport and communication with customers when providing face-to-face, telephone and online customer service. It incorporates numerous role-plays and practical exercises that ensure that the techniques will help improve the quality of customer service.<\/p>

    • Customer service culture, principles and standards<\/li>
    • Role and importance of good communication in providing customer service<\/li>
    • Voice and tone control<\/li>
    • Improving listening skills<\/li>
    • Telephone skills training. Improving telephone customer service<\/li>
    • Dealing with difficult customers and complaints<\/li>
    • Special technical skills<\/li><\/ul>

      ProService-L specialists will help you master the secrets of good service through short (one or two days) or longer courses, seminars and workshops. In addition we will help you develop a package of service standards for various groups of customer service staff as well as conduct psychological tests and measure the staff loyalty with the ultimate goal of improving the quality of standards and care in your organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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      SALES SKILLS TRAINING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      This course is designed to develop soft skills of sales professionals and service persons. It covers essential elements of building effective sales relationship and understanding the customer\u2019s needs.<\/p>

      • Essentials of face-to-face sales and marketing strategies<\/li>
      • Telephone sales skills<\/li>
      • Relationship building skills<\/li>
      • Active sales skills<\/li>
      • Interpersonal and Communication Skills<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        ENGLISH FOR CUSTOMER SERVICE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\tCourses are designed to improve the job-related English of people who work and\/or are training for careers in the hotel, travel and catering industry and other organizations. The courses incorporate various situations describing work routines of service-providing personnel (receptionists, waiters and waitresses, sales persons and other), in which the trainees use English with customers and other members of staff.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

        BUSINESS LEADERSHIP AND MANAGEMENT SKILLS Designed to develop essential skills to lead, organize and motivate the staff, the course is targeted towards supervisors and managers,…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-58","page","type-page","status-publish","hentry"],"yoast_head":"\nTraining - ProService-L<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/proservice-l.com\/training\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Training - ProService-L\" \/>\n<meta property=\"og:description\" content=\"BUSINESS LEADERSHIP AND MANAGEMENT SKILLS Designed to develop essential skills to lead, organize and motivate the staff, the course is targeted towards supervisors and managers,…\" \/>\n<meta property=\"og:url\" content=\"https:\/\/proservice-l.com\/training\/\" \/>\n<meta property=\"og:site_name\" content=\"ProService-L\" \/>\n<meta property=\"article:modified_time\" content=\"2019-02-18T14:17:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/proservice-l.com\/training\/\",\"url\":\"https:\/\/proservice-l.com\/training\/\",\"name\":\"Training - 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