ABOUT US
We Improve People Management and Strengthen HR Function
Proservice-L specialists will help address complex Human Resources issues and improve the performance of the client organization. We will help design people-related strategies and practices or assess the existing ones and suggest improvements to strengthen the HR Function and maximize the Human Capital impact in your company! Proservice-L specialists will collaborate with your company throughout the client assignment and work as a strong team member.
We work with HR and non-HR Managers
Our specialists will make Personnel management policies and practices operational in your company! We will train your managers in using them as well as run special consultations (workshops) with HR or other staff members on a range of HR topics including but not limited to People Analytics, Performance Management, Learning and Development, Employee Wellbeing, Talent Management, Organizational Change!
AS A RESULT
You will have a sound HR strategy including policies, tailor-made HRM guidelines, as well as working tools and mechanisms to support you in your company’s HR and Personnel Management!
We Automate HRM Processes
Our specialists will also offer viable solutions to optimize, streamline and in some cases automate the HRM processes. The HRM system will be based on the special evaluation of your company to fit your business needs!
AS A RESULT
You will have more effective HR processes by reducing the time and cost, and thus allowing the organizations to redirect their ‘freed” resources to more strategic goals.
We Develop Skills/Training
Proservice-L will offer a series of Business Leadership Training programs to help you improve general Personnel Management and Supervisory Skills. Our courses are short and flexible. Tailored to meet specific business needs, we can deliver trainings at client’s preferred time and location. HR/non-HR managers of all levels as well as business executives can benefit from our HR Management and Development Consulting and Training Programs.
AS A RESULT
The managers will be equipped with the necessary knowledge and skills to effectively manage and lead the staff, while the latter will be more motivated and prepared to deliver good service!
Who Can Benefit From Our Programs?
Our consulting and training programs are designed for a wide range of private and public service companies, including IT, travel, hotel and catering industries (cafes, restaurants, and eateries), healthcare and clinics, shops and other.
MESSAGE FROM FOUNDER
Dear visitor,
Business culture and modern management are relatively new concepts in Armenia, and while large organizations can afford advanced HR systems and technologies, small and medium enterprises, especially those in service industries (e.g. tourism, healthcare, real estate and other) are often unable to achieve the desired results and success due to a lack of efficient and effective HR management tools.
Quite often we hear about companies reporting challenges with recruitment of a quality workforce and/or facing difficulties in retaining good employees. There are others who would like to improve and advance the potential of their workforce but lack the knowledge and skills to do so. These challenges, however, are not new and are usually typical to any company around the globe, but they are felt more acutely in Armenia. There are also frequent complaints in regards to the low quality of customer service in Armenia.
It was the acknowledgement of these problems as well as our extensive experience in HR Management and Development that inspired us to establish a company that will help local organizations adopt a systematic approach to HR Management. Our goal is to contribute to the betterment of the working environment of Armenia’s businesses by introducing and applying HR and Personnel Management best practices. After thorough research and analysis of the current situation, we have come to a realization that importing Western practices and experience alone was not enough to succeed, and that maximum customization and adaptation to the local mentality, cultural peculiarities and the Armenian reality are needed.
It is our pleasure to announce that we at ProService-L have a solid foundation of consulting, educational and training programs and outstanding specialists! We are ready to offer a wide variety of services about which you can learn in more detail on our website!
Thank you and best wishes,
Lilit Hakobyan
Founding Director, CIPD Assoc