HR/Personnel Management

ProService-L offers HRM strategy development and its embedding into the organization. Our specialists will develop practices and mechanisms covering all aspects of an employee’s lifecycle: recruitment and selection, development, succession and performance management. A special emphasis will be put on the employees’ roles and responsibilities, job profiles, professional development and promotion, appraisal, reward, motivation schemes and other. We can also offer solutions to improve and/or transform the organization’s already existing HRM technologies and policies.

To ensure a smooth functioning of HRM system in the organization, ProService-L professionals will conduct follow-up consultations and training in the following areas:

HRM Planning

Recruitment and Selection

Professional Orientation

Job Induction

Career Development and Training

Compensation and Pay

Performance Evaluation

Motivation

Decision-Making

Personnel Management Function for SMEs

Personnel Management for SMEs in Service Industry (travel agencies, hotels, cafes and restaurants, real estate agencies, clinics and other) as follows:

Designing policy frameworks for Recruitment and Selection, Onboarding, Salary and Reward, Performance Appraisal, Employee Motivation and Engagement, Staff Retention and much more
Consulting and coaching of Personnel Manager and/or respective managers and supervisors in using people-related practices
Staff Training on a broad range of issues to improve customer service experience and help raise motivation and loyalty!

Performance Evaluation

Our Performance Evaluation consulting package aims to help companies to effectively manage the employee appraisal process by putting effective strategies in place and developing necessary leadership skills as follows:

Developing performance standards, targets and KPIs
Designing evaluation and measurement methodology
Developing communication skills required for providing constructive feedback and reaching agreement to improve individual and organizational performance

People Analytics

Our HR analytics consulting package will help organisations more effectively report on their human capital information to gain insights into workforce performance and demonstrate the impact it can have on the business as follows:

Analysis of HR metrics (measurements of key HR initiatives)
Linking HR processes with organizational performance and external economic benchmarks
Assessing and measuring the key traits of the workforce (for example wellbeing and productivity)